Responsible Gaming
Gaming Should Be Fun, Not a Financial Strategy
At True Fortune Casino, we believe that online gaming should be enjoyed as entertainment only. It should never be viewed as a way to earn money, pay bills, or solve financial problems. Always gamble within your means and only spend what you can afford to lose.
Age Verification
We are committed to protecting young people. All users must be 18 years of age or over to access True Fortune Casino. This is a legal requirement in the United Kingdom and most jurisdictions where we operate.
If you are under 18, please do not attempt to create an account. If you are aware of a minor using our services, please contact us immediately.
Warning Signs of Problem Gambling
Do any of these apply to you? If so, you may be developing a gambling problem:
- Chasing losses: Trying to win back money you've lost by gambling more
- Hiding your gambling: Keeping your gaming activity secret from friends or family
- Loss of control: Gambling for longer or with more money than intended
- Neglecting responsibilities: Missing work, school, or important personal obligations due to gambling
- Financial strain: Using savings, loans, or credit to fund gambling
- Relationship problems: Arguments with loved ones about your gaming habits
- Unsuccessful attempts to stop: Repeatedly trying and failing to reduce or quit gambling
- Using gambling to escape: Gambling to relieve stress, anxiety, or negative emotions
- Mood changes: Becoming irritable or anxious when unable to gamble
- Escalation: Needing to gamble with increasing amounts to achieve the same excitement
If you recognise any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools & Player Controls
True Fortune Casino provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Session Time Limits: Automatically log out after a set period to encourage breaks
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling
These tools are available through your True Fortune Casino account settings. We encourage you to use them proactively.
Support & Counselling Services
If you or someone you know is struggling with problem gambling, confidential support is available from:
United Kingdom
- GamCare: Free support, information, and counselling for problem gamblers and their families
www.gamcare.org.uk
Helpline: 0808 8020 133 (free and confidential) - GamStop: The UK's national self-exclusion scheme allowing you to self-exclude from all GamStop-registered operators
www.gamstop.co.uk - National Problem Gambling Clinic: Specialised NHS treatment for problem gambling
Available through NHS referral
International Support Services
- Australia – Gambling Help Online:
www.gamblinghelponline.org.au - Canada – Responsible Gambling Council:
www.responsiblegambling.org - United States – National Council on Problem Gambling:
www.ncpgambling.org
Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA):
Telephone: 0800 1 372 374 (free and confidential)
All support services listed are independent of True Fortune Casino and offer confidential, non-judgemental assistance.
If You Need Help, Please Reach Out
Problem gambling is a real issue that affects many people. There is no shame in seeking help. Whether you're experiencing difficulty yourself or are concerned about someone else, the organisations above are here to support you at no cost.
Don't wait. The sooner you seek help, the sooner you can regain control. All support services are free, confidential, and staffed by trained professionals who understand problem gambling.
If you believe you have a problem with gambling, we encourage you to:
- Contact one of the support organisations listed above
- Use the self-exclusion tools available on True Fortune Casino
- Speak to someone you trust about how you're feeling
Contact Us
If you have questions about responsible gaming or our player protection tools, please contact True Fortune Casino's customer support team at [email protected].
Last updated: 2026